Responsible Gaming

Gaming Should Be Entertainment

At Royal Reels, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please play responsibly and within your means.

If you're using gaming to escape problems or as a source of income, it's time to seek help.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to participate in online gaming at Royal Reels. We take this responsibility seriously and strictly enforce age verification policies.

If you are under the legal gambling age, please do not proceed. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

Are you experiencing any of the following? If so, you may have a problem with gambling:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding gambling activity: Keeping your gaming secret from family or friends
• Increasing stakes: Needing to gamble with larger amounts to feel the same excitement
• Loss of control: Gambling longer than you intended or spending more than planned
• Neglecting responsibilities: Missing work, school, or family obligations due to gambling
• Financial problems: Borrowing money or going into debt to gamble
• Mood changes: Feeling anxious, irritable, or depressed when not gambling
• Unsuccessful attempts to quit: Repeatedly trying and failing to cut back or stop
• Relationship strain: Conflicts with loved ones about your gambling habits
• Using gambling to escape: Gaming to cope with stress, anxiety, or other problems

Self-Help Tools

Royal Reels offers several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a ceiling on the amount you're willing to lose in a gaming session
• Reality Checks: Receive reminders during play about how long you've been gaming and how much you've spent
• Session Limits: Set a timer for how long you'll play in one sitting
• Self-Exclusion: Temporarily or permanently block yourself from accessing Royal Reels and other participating operators
• Account Closure: Close your account if you need to take a break or stop playing entirely

To access these tools, contact our customer support team or adjust your account settings in your player profile.

Get Help – Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available. Please reach out to these trusted organizations:

New Zealand

• Gambling Helpline (Problem Gambling Foundation): www.pgf.nz | Free phone: 0800 654 655 | Available 24/7, 7 days a week
• Samaritans NZ: www.samaritans.org.nz | Phone: 0800 726 666

International Support (if applicable)

• Australia – Gambling Help Online: www.gamblinghelponline.org.au
• UK – GamCare: www.gamcare.org.uk
• UK – GamStop (Self-Exclusion Scheme): www.gamstop.co.uk
• Canada – Responsible Gambling Council: www.responsiblegambling.org
• USA – National Council on Problem Gambling: www.ncpgambling.org

Take Action Today

If you recognize any warning signs of problem gambling in yourself or a loved one, please seek help immediately. There is no shame in asking for support. Professional counselors and support groups are here to help you.

Contact the Gambling Helpline (Problem Gambling Foundation) in New Zealand at 0800 654 655 or visit www.pgf.nz for confidential support.

Remember: Gaming should be fun. If it stops being fun, it's time to stop and seek help.